Last Updated: January, 2026
At Pilavie Studio, we aim to ensure that all orders are processed and delivered efficiently and with care. This Shipping Policy outlines how and when your orders will be shipped.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with delivery details, where applicable.
Shipping Locations
- We currently offer shipping within the United Arab Emirates.
- International shipping may be introduced in the future.
Delivery Timeframes
- Standard Delivery (UAE): Estimated delivery within 2–5 business days after order dispatch.
- Delivery times may vary depending on location, courier service, and unforeseen circumstances.
Shipping Fees
- Shipping fees, if applicable, will be clearly displayed at checkout prior to payment confirmation.
- Any applicable delivery charges are non-refundable once the order has been shipped.
Order Tracking
- Tracking information will be provided when available.
- If tracking is not available, our team will assist in providing delivery updates upon request.
Incorrect or Incomplete Address
- Please ensure all shipping details are accurate at checkout.
- Pilavie Studio is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
- Any re-delivery fees due to incorrect details will be the responsibility of the customer.
Damaged or Missing Items
- If your order arrives damaged or incomplete, please notify us within 48 hours of delivery.
- Please include clear photos and your order reference number when contacting us.
- We will assess the issue and arrange a replacement or store credit where applicable.
Cancellations Related to Shipping
- Orders cannot be cancelled once they have been dispatched.
- For cancellation terms prior to dispatch, please refer to our Cancellation & Refund Policy.
Contact Us
For any questions regarding shipping or delivery, please contact us at:
Send an email to: info@pilavie.com
Contact us via WhatsApp: +971501234567
Location: Mina Al Arab, Ras Al Khaimah, UAE